1.What is your terms of delivery?


We accept EXW, FOB, CFR, DDU, DDP, Door to Door.

If you do not see a delivery method that you would like to use, contact your Product Specialist to arrange your preferred delivery method.

2.Can you ship my packaging to multiple destinations?

We most definitely can!
Customers often request their shipments to be delivered directly to their fulfillment centers and a smaller quantity to be shipped to other locations. As part of our service, our Product Specialists work closely with our Logistics Team to help schedule and organize your shipments.


3.How will my order ship?

Most of our packaging is shipped flat to optimize shipping costs; however it requires minor assembly upon arrival.

Special rigid box structures may need to be shipped in their constructed form as they can't be flattened due to the nature of the box style.

We aim to package all of our products accordingly and with care to ensure your packaging can withstand the potentially harsh elements of travel and handling.


4.Will I receive a confirmation that my boxes have been sent?

Yes - As part of our project management, your Product Specialist will update you whenever there are any changes to your order.
When your mass production is complete, you will get a notification that your order is ready to be shipped. You will additionally receive another notification that your order has been picked up and shipped.


5.Where does my order ship from?

 We ship from China. Our factory is in Shenzhen, Guangdong


6.I want to change my shipping method. How do I do that?

If your order has not been shipped out yet, you can contact your designated Product Specialist, and they'll be happy to update the shipping method for the order.
Our product specialists will provide you with new quotes for the updated shipping methods and ensure your order is up to date on our system.


7.Which countries can you ship to?

 We can ship to almost any country in the world